@Hunter_08 yessir! Nung Feb 20 pa. Reply sakin ng Feb 21...
Dear Mr *********
The Department of Home Affairs has received your feedback on 20 February 2018. Feedback on our processes and services is important and we thank you for bringing this matter to our attention.
From 14 March 2017, we began publishing current global processing times for the majority of visa subclasses and citizenship services. The new processing time information gives an indication of the time it will likely take to finalise a complete application. Global visa and citizenship processing times are updated monthly, providing an indicative timeframe for processing applications. Two processing times are displayed, indicating how long it is taking to finalise 75 and 90 per cent of applications submitted globally.
You can view processing times on our website at www.homeaffairs.gov.au/about/access-accountability/service-standards/global-visa-citizenship-processing-times.
We do not respond to status-related enquiries that fall within the published processing times. You should wait until after the processing time has elapsed before contacting us. If you lodged your application online, you can monitor the status of your application through ImmiAccount.
Once you have lodged your application you can expect us to:
· undertake checks, as required, to confirm that the information and documents provided are truthful and accurate
· finalise the application as quickly as possible and in accordance with Australian law.
To ensure your application is completed within the expected timeframe, make sure that you:
· submit a complete application, including all necessary supporting documents
· provide any additional documents or information we request within the specified time, or tell us immediately if this is not possible. (Remember to check your junk folder, as our correspondence may auto-filter into spam).
· keep contact with the case officer or processing office to a minimum, to allow processing of applications to proceed as quickly as possible.
Note: Applications are assessed on a case-by-case basis. Some individual circumstances may cause applications to fall outside the published processing times.
Your correspondence will be sent to the relevant processing area for information.
We hope this information has been helpful to you.
Yours sincerely