@FrenchMilk yung sa akin kasi walang nakipag-communicate na CO dahil Direct Grant yung visa.. pero sa Grant Letter andun yung info nung officer na nag-issue nung grant... so its either sya mismo yung CO na nag-review ng application mo, or someone from his team...
ganito yung example:
<blockquote>
James Cook
Position Number: 12345678
GSM Case Officer Team 00
GSM Adelaide
Department of Immigration and Border Protection
05 October 2015</blockquote>