@rareking Hi. I just wrote them an email terminating them. Depending on which stage of the application you're in, you may need to fill out some forms for Australia. In my case, nasa VETASSESS pa lang kami so SRG-07 lang ni-fillup ko to inform them na I'm terminating my agent. Wala na kaming nakuhang refund. May iba na naka-refund daw, but it took forever.
My email was very straightforward. You can PM me so I can send you yung content ng email ko if you want.
Looking back, tama nga, dapat nagbasa-basa muna ako rito! And everything you said about them, common experience ng karamihan ng clients nila. Ansakit lang cos naka-2 payments na ako nun sa kanila (sayang ang 1.7k!). Hayyy charge to experience na lang.