Guys, I applied for a duplicate letter this morning. Two hours later I got the outcome. Quick as lightning.
It usually takes 4-5 weeks to get the outcome but mine took hours. Kudos to EA.
Just a few notes:
If you've applied for RSEA when you did on your original CDR, make sure to do the same when applying for your duplicate letter. Duplicate letter costs 121 AUD (incl. GST)
Upload all documents. Per EA, "If you do not have all of the original documents, you can upload a scanned copy of the original outcome letter in place of the documents you no longer have access to."
Pay in full (CDR + RSEA). No need to tick the fast track button as your application will be expedited at NO COST. If EA sees it as a duplicate letter application, the difference will be refunded to you after the completion of your duplicate letter.
Email EA (memberservices@engineersaustralia.org.au) upfront after you've submitted and paid for your duplicate letter with subject in the format: "EA ID: XXXXXXX | Application ID: XXXXXX | Duplicate Letter"
Application ID can be seen on the upper right hand of the TAX INVOICE/RECEIPT.
Attach your original outcome letter and degree certificate in your email before hitting that send button. Upon receipt, your application will then be fast tracked by an assessor.
It is imperative that the details of your universities and degrees are typed in correctly.
Note that this is a DUPLICATE letter. Everything is exactly the same as your original outcome letter, only with the most recent date. If you want more experience acknowledged, you have to apply for a secondary application for further RSEA, which means added $$$.
Hope this helps.