@Ozstraya said:
@RheaMARN1171933 said:
Technically you should be entitled for refund for services not rendered as per our code of conduct
@RheaMARN1171933 said:
Technically you should be entitled for refund for services not rendered as per our code of conduct
Thank you for the input! I understand the pandemic is outside of the contract (e.g. offshore invites closed)... maybe it can be a case to case basis
Pandemic or no pandemic that’s always the case. All registered agents have to follow the code of conduct or risk being sanctioned. Respall is a reputable agent so I’m pretty sure he follows the code. We agents work like lawyers/doctors where we can’t charge in advance. We have to render the service first so whatever money you have given in advance gets deposited into our clients account. We are not allowed to take money from it until after we render a service. As you know the entire process is in stages so each service we provide, we need to issue an invoice so we can take the fee for that service from the clients account. In the event that client decides to terminate the contract for whatever reason, the money left in the account for the service not rendered shall be returned to the contract.
For further info on the code of conduct, refer to link below. All agents are required to provide this to the client at the initial correspondence with all prospective clients so I’m certain you would have given this document as we are required to do so but probably you most likely didn’t pay much attention to it like most of our prospective clients. I always have to insist/remind them to read it so they know what to expect from us from a professional and ethical perspective.
https://www.mara.gov.au/tools-for-registered-agents/code-of-conduct
Hope this clarifies things for you.