@mathilde9 said:
@RheaMARN1171933 said:
@mathilde9 said:
@ponzej63 said:
bakit nawala poh ung comment ko. may nag delete poh ata nung screenshots na post kagabe..
Research carefully about migration agent if you plan to hire one. Not everyone is perfect at handling cases but there are those with proven records and high success rate. Sa fees lang talaga magkakatalo.
One's experience will not speak for the other. But negative feedbacks could not be avoided kasi wala ngang perfect ano ba. Ako I prefer agents who are transparent at the same time understanding kung saan nanggagaling ang concern ng clients. Hindi basta tanggap lang ng case, tapos pag nakabayad na, halos wala nang cadence. Maybe the reason why some agents refuse to take a case una pa lang eh mukhang troublesome or masyadong matrabaho for them.
I agree. At times those who give negative feedbacks are the difficult clients. I myself, during initial consultation, seize up the client as well. If I see an attitude I don’t take the case as I know they’ll be a headache in the end. Or I wouldn’t even hesitate to terminate a case if the client is difficult. I’ve done this a few times. Some can be rude to my staff as well. Unfortunately there are those who think because they are paying they own our souls. I would much prefer to end the working relationship and lose money over a case then endure the headache.
I do think it’s also not just the fees, it’s also the integrity and sincerity of an agent yung deciding factor. I’ll be honest, skills assessment is the crucial and frustrating part for us. There have been instances where nagkakainisan both parties. I myself, very nitty gritty when it comes to supporting documents. I tend to ask more than less since we aim for decision ready applications. I’m always upfront with clients but once we get the outcome they become very appreciative in the end. I do believe this approach had pave way to success rates of our skills assessments.
Anyway, @mathilde how does one know the success rates of agents? As far as I know one needs to access our agent portals and immiaccount to see it for themselves. I’m very curious how people find these out as I wouldn’t even know success rates of other colleagues myself.
Some agents have posted their success rate on their websites. It's just upon our discretion as clients whether or not be convinced by the numbers they post.
Personally, I check the staffing. The more lawyers/agents/admins they have, the better. Some also disclose this info on their websites. The registration year and number of successful clients as at of date/year. This although not accurate, can do some math and help decide whether to hire an agent or not.
I do not 100% agree that the difficult clients are the ones posting negative feedback. There may be unmet expectations during the contract and may be agents/clients were not able to resolve them amicably hence clients ended up sharing the sentiment/experience.
That's why I mentioned earlier sa fees lang magkakatalo because that's the only certain and outright quantifiable factor before engaging with an agent. The working style/customer service/success of the case definitely are experienced after sign-up so hindi pa talaga yan maggauge unless maexperience talaga ng client. Hence, may feedbacks whether be it positive or negative.
I’m only speaking for my experience regarding those who make comments. There are always two sides of any story and like I said I agree with what you said about one’s experience cannot speak for others and why we agents also refuse some cases because we can tell already we won’t get along during the journey. Yes, that’s correct, some cases are terminated because of both the experience from both sides. I agree with transparency to make sure expectations are laid down even at the initial consultation but despite this, relationship still can go south. also agree that the actual experience cannot speak for others. And it’s not not everyone is perfect but rather no one is perfect.
I’m not sure if the fees would be the deciding factor. Our fees are one of the lowest if not the lowest…but despite that not all who I’ve consulted would end up signing up. Some still choose those with higher fees. The fees of course help in deciding but it isn’t really the only deciding factor I do think it’s a matter of personal choice.
Thank you for sharing the basis for gauging success rate from client’s perspective. I’ve always been curious about this because in reality those mentioned don’t really determine success rates from a migration agent perspective.
Staffing - not sure the co-relation of success rate but for sure it can be used as an indication of how a client is seen by the agency. The bigger the staff, the more business like vibe it is. They need to maintain overheads hence they need to be pressured to keep monthly target to cover their profit and expenses. Clients are seen as $$ and they lose the personal touch approach. Some clients are ok with this but most want to feel the level of care and that they are not seen as a number.
The registration year is more an indication of years experience more than anything else. With disclosing the number of clients and success rate, not all do that but it doesn’t mean they have low success rate. A lot of agents don’t do such approach as it can be misleading. I explain this all the time when prospective clients ask at initial consultation - that of course I could also say I have 100% success rate as a fact, what most are not aware of is by the time a case reaches the visa application stage, we would have an idea that there’s around 98% chance of visa grant. Agents normally will submit applications which they know would yield a positive outcome otherwise they won’t even continue it as this is against the code of conduct….hence, the success rate is almost always 100% and unlikely will yield a negative outcome. The 2% would all depend on police and health clearance. This is even reduced if the applicant is certain that the documents he’s presenting are true and correct, and that he’s had no convictions.
Agents already have an idea from skills assessment outcome how the case will pan out. This stage is the make or break. I think, 🤔 f there’s anything to watch out for is the success rate for skills assessment outcome rather than the visa application. In short, it’s so easy to say success rate in a 100 %, that’s no brainer for us agents - if that makes sense.
