just sharing - yung case ko nga pala na nagsubmit ako sa acs nung aug 16 tapos wala pa man lang sa Stage 1...
what happened was they say my application had not been submitted.
but i said na i had a successful submit, with a confirmation page saying i can check the status in the Application Status section of the acs website. so i checked back back sa online app, and true to that, it was again asking to submit and pay.
i said to them the the case na the app was indeed looking to be not submitted yet BUT case is that my credit card had the transaction posted and paid to acs already.
i provided proof, they said the system had an error, and they were to forward the proof to their accounts team. what more, they'll prioritise my app once confirmed.
so today i eventually received the confirmation email na i submitted an app for assessment, and i didn't see it on previous stages anymore, but started at stage 4 - with assessor.
takeaway is make sure
you receive confirmation email that app is submitted
payment is posted on your card
and it looks it should be in Stage 1 outright