@joannhernandez
hmmm.. you have to understand the process. by stages kasi yung visa application, depending sa nominated occupation mo and visa type na inaapplayan and suitable sayo.
In a way, since nagbayad ka for an agent, responsibility ni agent na ipa-understand yung entire process and stages ng application.
you can back read other posts here din. in summary, for skilled visa application;
you have to nominate an occupation and have it assessed by a skills assessment body
take english exam
submit nomination application (if state sponsored) via EOI only then; makakareceive ka ng ITA; and thereafter you can lodge a visa application
last stage yung Police clearance and Medicals as part of visa requirement
the rest is waiting game, like most of us here...