Their fees might be too high but i think you get your money's worth naman. Specially if by stages naman un payment. Jayvee who runs the office in makati is quite nice and responsive sa lahat ng questions namen.
Maybe hindi lang talaga maplease everyone, at the end of the day business pa din naman yun respall, profit oriented, may limited resources to manage and maximize.
I've been to one of their ielts review sessions, madaming nag aattend na months/years na yata nagrereview dun kase di makuha un score na kelangan. Imagine they have to conduct those review sessions everyweekend basta meron mag attend. Matyaga naman sila and pro active, sila pa magfollow up pag di mo iniintindi un application mo.