@omeng22 yung sainyo lang po yung ganun kasi base sa DIBP kapag hindi pa mafinalised ang application dahil my documents pa na di pa kayang maproduce; it is given to a processing team para sila lang yung cocontact sayo habang inaayos mo yung documents mo na kulang.
"If your application cannot be finalised immediately you will receive advice that your application has been allocated to a processing team. This will occur within two weeks of your allocation date and provide an email address for contact with the processing team. Any questions you have about your application should then be directed to that email address."