@Fritzchie21 we got the same case as I have an agent too. Gigil man natin gusto mag follow up..better wait for their feedback na lang. Actually, work ethics will prevail as we hired their service to connect with our assigned CO's.
Based on my readings on their website, one can write an email formally once the 28 days timeframe had been met. You could check with your agent by reminder as they are the ones in authority to conduct such and not ourselves.