@Pandabelle0405, ikaw ba nag DIY na?
Make a complaint about an agent
If you decide to make a complaint to us about your registered migration agent, you will need to complete our online complaints form. You cannot save the form to complete it later, so you should make sure you have all the documents you need to support your complaint before you start filling out the online form. Write a summary of your complaint before starting your online form. You can then just upload it as a Word document, or copy your summary into a text field. Examples of information you should provide are:
Checklist – information needed to lodge your complaint
The agent’s name, address and Migration Agent Registration Number (MARN)
Agreement for Services and Fees (contract)
Receipts or proof of payment
Correspondence from the Department, such as a decision record or emails about your case
A copy of complaint letters or emails sent to your agent and their response
Letters or emails you have to support your complaint
A written summary of your complaint
You can check this link.
https://www.mara.gov.au/using-an-agent/resolving-disputes-with-your-agent/make-a-complaint-about-an-agent/
@cappy @shemsimi , for respall, yes, that is their first stage of screening, kapag alanganin usually they decline or reject it. I also agree that their service fee is very expensive (one visa application only) than the other agencies maybe due to stability and how they handle the case, but for me as long as they provide you correct information and best services it is good pero kung may misleading and the client/s will experience complication and exhaustion on their part, anung essence na may agent, kainis yan. That's the time to think and can always terminate the contract due to some reason. Anyway, kudos sa inyo dian! 🙂 @leij31, try to call their attention more, kapag wala pa din check the link here. 🙂
DIY is possible too, kung madami kang time and matyaga ka mag scrutinize and research like most of our kabayan's here.