Isa lang masasabi ko, sobrang bagal magreply nito. Dahil lang dun hindi ko sila marerecommend as a migration agency. If you go to the MARA website, here's what we should expect from agents:
https://www.mara.gov.au/using-an-agent/working-with-your-agent/what-to-expect-from-your-agent/
Sa part pa lang na "Progress Reports" hindi reliable si RPS.
Go with AECC or Aussiz, or AMS too. MasOK pa sila kausap kesa dito sa RPS.
Or if you have time read / ask people here in pinoyau.
PS: If RPS is reading this, consider it a <a href="https://www.cabrillo.edu/services/jobs/pdfs/giving-feedback.pdf">constructive feedback</a>, learn from what your customers say and not what comes out from your mouth.