@ana_gdel you may coordinate with your EA Case Officer, tanungin mo lang what Date and Time pwede mo i-schedule yung courier pick-up...
For my case, i had my courier pick-up using DHL Australia, punta ka lang sa website nila, then select mo lang yung "Schedule A Pick-up" ata yun, then input the Pick-up Schedule, Delivery location, and details of your CID# and EA Case Officer etc..
By the way, when you schedule the pick-up online, you will get a Tracking No. pero yung tracking na yun is para sa "pick-up" tracking lang within Australia... after mapick-up ng courier yung docs mo, mag-ggenerate uli sila ng bagong Tracking No. which you can use to track your shipment hanggang ma-deliver sa address nyo... sa case ko, tumawag pa ko sa Call Center ng DHL Oz to get that new tracking no..
Mga less than 5 days lang ata nasa akin na yung docs ko... Goodluck!