@jedd_allen while we wait for answers ng may similar cases, upon payment e ni key in mo ba yung billing address ng cousin mo?
very unlikely lang kasi na all of a sudden e na ilock ang iyong account.
tapos if biglang di nila marerecognize ang iyong email account san sila mag sesend ng correspondence?
Ganito gawin mo (if sakaling di mo pa nagawa) - use the recent email that includes your tax invoice tapos yun ang iforward mo sa EA then just tell them kung ano nangyari at kung bakit di ka na makalog in and yung sa tingin mong possible reason (using your cousin’s credit card) and billing address. Let them know na authorized naman ang paggamit mo ng credit card ng cousin mo.
Make sure din na walang recent issue sa EA in terms of failed log in, etc.
sa email with the tax invoice, may email address na nakalagay doon. Balitaan mo din kami for reference 🙂