sa NTRUST , just call them and look for Marvin, hindi cya agent but he is a pinoy staff there who can assist you.
You may want to try scouting rin sa iba like @yosh10 good exp nya, baka bago na management sa AIMS. Another option is outside SG na migration agent.
As long as nasa MARA registered high change safe ka.
Marami cheaper alternative sa labas ng SG like visaconsort which gives you the same or higher level of service. If you decide to consider them, I suggest give visaconsort a try, message @RheaMARN1171933.
To be honest, whether face-to-face or remote ang agent , it's the same. lalo na tayong mga taga SG, hindi naman tayo dadayo araw araw sa agent para kumuha ng update. via email or call lang rin naman if they have status update.
Even for document gathering, you will just waste your money going there sa office nila, tapos sasabihin you need to revise. and as usual SG life = BUSY life 😃
Dislaimer lang, wla akong referal fee sa kahit kanino ha. just my view hehe.
Pero if ever, you may might want to mention to them that you found them here sa www.pinoyau.info hehe
Good luck and all the best!