@lca Pwede naman siguro kasi yung nakalagay sa documents required is Scanned ID so if wala ka nang scanned copy ng NRIC mo, ibang valid ID nalng siguro I-upload mo as proof of identity. You can elaborate nalang din siguro on this sa Appeal. To be sure you may want to contact them just to make sure.
4.) Scanned Identification Document (ID), front and back •in pdf format not more than 2MB in size
•e.g NRIC, Work Permit, etc