Refund from Respall

Ozstraya

Hi, has anyone here tried to get a refund from agency (e.g. Respall since papers are expiring, and offshore nominatin / invitations are still closed for 189/190? Thank you

RheaMARN1171933

Technically you should be entitled for refund for services not rendered as per our code of conduct

Admin

@Ozstraya said:
Hi, has anyone here tried to get a refund from agency (e.g. Respall since papers are expiring, and offshore nominatin / invitations are still closed for 189/190? Thank you

but would suggest to thread carefully. I don't want to say anything. please update us on how it goes with your case

Ozstraya

@RheaMARN1171933 said:
Technically you should be entitled for refund for services not rendered as per our code of conduct

@RheaMARN1171933 said:
Technically you should be entitled for refund for services not rendered as per our code of conduct

Thank you for the input! I understand the pandemic is outside of the contract (e.g. offshore invites closed)... maybe it can be a case to case basis

Ozstraya

@Admin said:

@Ozstraya said:
Hi, has anyone here tried to get a refund from agency (e.g. Respall since papers are expiring, and offshore nominatin / invitations are still closed for 189/190? Thank you

but would suggest to thread carefully. I don't want to say anything. please update us on how it goes with your case

Please message me insights would be greatly appreciated!

engineer20

@Ozstraya are you planning not to pursue applying for AU PR? If yes, contact your agent for refund. Otherwise, contact them to discuss your concerns.

RheaMARN1171933

@Ozstraya said:

@RheaMARN1171933 said:
Technically you should be entitled for refund for services not rendered as per our code of conduct

@RheaMARN1171933 said:
Technically you should be entitled for refund for services not rendered as per our code of conduct

Thank you for the input! I understand the pandemic is outside of the contract (e.g. offshore invites closed)... maybe it can be a case to case basis

Pandemic or no pandemic that’s always the case. All registered agents have to follow the code of conduct or risk being sanctioned. Respall is a reputable agent so I’m pretty sure he follows the code. We agents work like lawyers/doctors where we can’t charge in advance. We have to render the service first so whatever money you have given in advance gets deposited into our clients account. We are not allowed to take money from it until after we render a service. As you know the entire process is in stages so each service we provide, we need to issue an invoice so we can take the fee for that service from the clients account. In the event that client decides to terminate the contract for whatever reason, the money left in the account for the service not rendered shall be returned to the contract.

For further info on the code of conduct, refer to link below. All agents are required to provide this to the client at the initial correspondence with all prospective clients so I’m certain you would have given this document as we are required to do so but probably you most likely didn’t pay much attention to it like most of our prospective clients. I always have to insist/remind them to read it so they know what to expect from us from a professional and ethical perspective.

https://www.mara.gov.au/tools-for-registered-agents/code-of-conduct

Hope this clarifies things for you.

mgray

@RheaMARN1171933 said:

@Ozstraya said:

@RheaMARN1171933 said:
Technically you should be entitled for refund for services not rendered as per our code of conduct

@RheaMARN1171933 said:
Technically you should be entitled for refund for services not rendered as per our code of conduct

Thank you for the input! I understand the pandemic is outside of the contract (e.g. offshore invites closed)... maybe it can be a case to case basis

Pandemic or no pandemic that’s always the case. All registered agents have to follow the code of conduct or risk being sanctioned. Respall is a reputable agent so I’m pretty sure he follows the code. We agents work like lawyers/doctors where we can’t charge in advance. We have to render the service first so whatever money you have given in advance gets deposited into our clients account. We are not allowed to take money from it until after we render a service. As you know the entire process is in stages so each service we provide, we need to issue an invoice so we can take the fee for that service from the clients account. In the event that client decides to terminate the contract for whatever reason, the money left in the account for the service not rendered shall be returned to the contract.

For further info on the code of conduct, refer to link below. All agents are required to provide this to the client at the initial correspondence with all prospective clients so I’m certain you would have given this document as we are required to do so but probably you most likely didn’t pay much attention to it like most of our prospective clients. I always have to insist/remind them to read it so they know what to expect from us from a professional and ethical perspective.

https://www.mara.gov.au/tools-for-registered-agents/code-of-conduct

Hope this clarifies things for you.

How much po ang fee if mag uuodate ng data sa submitted EOI? If naging superioir po yung pte score ko na previously competent lang.

RheaMARN1171933

@mgray said:

@RheaMARN1171933 said:

@Ozstraya said:

@RheaMARN1171933 said:
Technically you should be entitled for refund for services not rendered as per our code of conduct

@RheaMARN1171933 said:
Technically you should be entitled for refund for services not rendered as per our code of conduct

Thank you for the input! I understand the pandemic is outside of the contract (e.g. offshore invites closed)... maybe it can be a case to case basis

Pandemic or no pandemic that’s always the case. All registered agents have to follow the code of conduct or risk being sanctioned. Respall is a reputable agent so I’m pretty sure he follows the code. We agents work like lawyers/doctors where we can’t charge in advance. We have to render the service first so whatever money you have given in advance gets deposited into our clients account. We are not allowed to take money from it until after we render a service. As you know the entire process is in stages so each service we provide, we need to issue an invoice so we can take the fee for that service from the clients account. In the event that client decides to terminate the contract for whatever reason, the money left in the account for the service not rendered shall be returned to the contract.

For further info on the code of conduct, refer to link below. All agents are required to provide this to the client at the initial correspondence with all prospective clients so I’m certain you would have given this document as we are required to do so but probably you most likely didn’t pay much attention to it like most of our prospective clients. I always have to insist/remind them to read it so they know what to expect from us from a professional and ethical perspective.

https://www.mara.gov.au/tools-for-registered-agents/code-of-conduct

Hope this clarifies things for you.

How much po ang fee if mag uuodate ng data sa submitted EOI? If naging superioir po yung pte score ko na previously competent lang.

If you’re a client, there’s no charge to update the Eoi. That’s part of the package we do. No point getting an agent just to update you’re Eoi. That’s easily done on SkillSelect.

mgray

@RheaMARN1171933 said:

@mgray said:

@RheaMARN1171933 said:

@Ozstraya said:

@RheaMARN1171933 said:
Technically you should be entitled for refund for services not rendered as per our code of conduct

@RheaMARN1171933 said:
Technically you should be entitled for refund for services not rendered as per our code of conduct

Thank you for the input! I understand the pandemic is outside of the contract (e.g. offshore invites closed)... maybe it can be a case to case basis

Pandemic or no pandemic that’s always the case. All registered agents have to follow the code of conduct or risk being sanctioned. Respall is a reputable agent so I’m pretty sure he follows the code. We agents work like lawyers/doctors where we can’t charge in advance. We have to render the service first so whatever money you have given in advance gets deposited into our clients account. We are not allowed to take money from it until after we render a service. As you know the entire process is in stages so each service we provide, we need to issue an invoice so we can take the fee for that service from the clients account. In the event that client decides to terminate the contract for whatever reason, the money left in the account for the service not rendered shall be returned to the contract.

For further info on the code of conduct, refer to link below. All agents are required to provide this to the client at the initial correspondence with all prospective clients so I’m certain you would have given this document as we are required to do so but probably you most likely didn’t pay much attention to it like most of our prospective clients. I always have to insist/remind them to read it so they know what to expect from us from a professional and ethical perspective.

https://www.mara.gov.au/tools-for-registered-agents/code-of-conduct

Hope this clarifies things for you.

How much po ang fee if mag uuodate ng data sa submitted EOI? If naging superioir po yung pte score ko na previously competent lang.

If you’re a client, there’s no charge to update the Eoi. That’s part of the package we do. No point getting an agent just to update you’re Eoi. That’s easily done on SkillSelect.

Thank you

cloud8

@RheaMARN1171933 hi ms rhea! I also paid respall an initial fee to engage their service. I just want to ask if it’s possible to refund the initial fee since I have decided to go through the visa process on my own. Respall haven’t really done anything for me. Only collected the documents for skills assessment but I didn’t push through with their services anymore because I feel they are very slow in responding queries and not really addressing my concerns . Respall wasn’t aware too that I did the visa application myself and already received the grant. I don’t want the initial fee to go to waste if I can refund it. Please advice. Thanks!

RheaMARN1171933

@cloud8 said:
@RheaMARN1171933 hi ms rhea! I also paid respall an initial fee to engage their service. I just want to ask if it’s possible to refund the initial fee since I have decided to go through the visa process on my own. Respall haven’t really done anything for me. Only collected the documents for skills assessment but I didn’t push through with their services anymore because I feel they are very slow in responding queries and not really addressing my concerns . Respall wasn’t aware too that I did the visa application myself and already received the grant. I don’t want the initial fee to go to waste if I can refund it. Please advice. Thanks!

Unfortunately I do not represent Respall’s office. The contract is between yourself and his company. It would be unethical for me to comment further.