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Customer Support/ Call center

bea2001phbea2001ph SingaporePosts: 1Member
hello everyone! i'm new here and would like to ask if there's anyone who applied for a customer support position that would be able to guide me or lead me..... thank you so much and God bless! Happy New Year everyone!

Comments

  • TasBurrfootTasBurrfoot Osaka
    Posts: 4,336Member
    Joined: Feb 24, 2011
    A bit tough to get a job in Australia for call centre position as most of the jobs in that field are outsourced to low cost countries like the Philippines...

    If they have a call centre man in Australia, they would usually prefer locals who has the Australian accent.

    Primary Applicant: Wife
    Accountant (General): 221111

    04 Aug 2012 - IELTS (Academic Module)
    07 Aug 2012 - IELTS (Academic Module) Speaking Part
    17 Aug 2012 - IELTS Results (L: 8.5 R: 8.5 W: 7.0 S: 7.5 OBS: 8.0)
    24 Aug 2012 - CPAA Submitted (docs mailed same day via SG EMS)
    25 Sep 2012 - Received +Skills Assessment from CPAA
    25 Sep 2012 - Lodged EOI Application with 70pts
    30 Sep 2012 - Invited by DIAC to apply for 189 Visa
    01 Oct 2012 - Submitted 189 Visa Application
    20 Oct 2012 - Medical Examinations
    23 Oct 2012 - CO Assigned; Team 7 - SA
    05 Nov 2012 - Submitted SG PCC and NBI Clearance
    06 Nov 2012 - Visa Granted (IED: 23/10/2013)
    03 Apr 2013 - Flight to MEL
    03 Jun 2013 - started work
    12 Jun 2013 - wife started work
    15 Jun 2016 - applied for citizenship
    29 Jul 2016 - citizenship examination
    20 Oct 2016 - Aussie, Aussie, Aussie Oi Oi Oi!!

  • jck29jck29 Melbourne
    Posts: 7Member
    Joined: May 03, 2013
    I;m working in a call centre :) . I got here 8 months ago and I dont know but I was lucky enough to got in even without a hint of aussie accent. Yung ibang companies experience, I think, yung tinitingnan. If you have experienced from other countries not just phil, I think that can help and apply lng ng apply :)
  • TotoyOZresidentTotoyOZresident Posts: 1,335Member, Moderator
    Joined: Jun 28, 2011
    edited January 2014
    call centre in Australia moving to New Zealand

    Link: http://aca.ninemsn.com.au/article.aspx?id=8701803

    As industries ditch Australia and set up shop overseas, it's typically Asia they choose as their new base.

    But A Current Affair has uncovered that some even closer to home are enjoying an employment boost at our expense.


    Quotes:
    "Wise men learn from their mistakes, but wiser men learn from the mistakes of others."
    'Success is when you finished what you have started."

    If you’re looking for Church in Canberra ACT Australia and you want to fellowship with Christian Filipino Australian.
    Come and join us in Jesus Is Lord Church Canberra service every Sunday at 10:30AM to 12:30PM
    Where: 53 Georgina Crescent, Kaleen ACT 2617
    (Back of Kaleen Shopping Centre)
    For more information, please PM me or visit

    http://jilcanberra.org.au

    "To God be the glory"

  • guenbguenb Mandaluyong
    Posts: 470Member
    Joined: Jun 17, 2015
    @bea2001ph I'm curious what happened to your application... there is an occupation listed as 313112: ICT CUSTOMER SUPPORT OFFICER

    Description: Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.

    Nasa CSOL naman and this is assessed by TRA. Usually sa Pinas I think this is the tech suport post.

    261111 - ICT Business Analyst
    26|05|15 - Visited Oz
    01|08|15 - IDP PH IELTS
    14|08|15 - (L:8.5 R:8.0 W:6.5 S:8.0 OBS:8.0) Sawi!
    07|09|15 - Remarking, unchanged.
    21|03|16 - Submitted to ACS
    30|03|16 - Assessment result, unsuitable, <4years
    27|09|16 - PTE Academic (L76/R55/S31/W88) Sawi!
    08|10|16 - IDP PH IELTS
    12|10|16 - Re-assessment ACS
    21|10|16 - (L:8.5 R:8.0 W:7.0 S:7.5 OBS:8.0) Better!
    28|10|16 - Assessment result, suitable!
    28|10|16 - Lodged EOI for 190/489 (60/65)
    Preparing for PTE Academic...
    Philippians 4:13 "I can do all this through him who gives me strength."

  • bikwinibottombikwinibottom Quezon City
    Posts: 15Member
    Joined: Feb 16, 2016
    I'm also interested with this one. Any updates?

    Primary Applicant: Partner (Nurse)

    Mar 31 2016 --- IELTS Exam (BC Riyadh)
    Apr 19 2016 --- Results: R: 6.5 W: 6 L: 7 S: 7 OBS: 6.5 (Aiming for 7 in all bands. Saklap.)
    May 07 2016 --- Second Retake (More aral, More dasal)
    May 20 2016 --- Results: R: 7 W: 6.5 L: 7 S: 6.5 OBS: 7 (Sawi Again)
    June 03 2016 --- File for Remarking (Dasal lang talaga.)

    At first they will ask why you're doing it. Later they'll ask how you did it.

  • guenbguenb Mandaluyong
    Posts: 470Member
    Joined: Jun 17, 2015
    @jck29 maybe you can tell us your experience while applying...did you go through the skilled migration process? Thank you.

    261111 - ICT Business Analyst
    26|05|15 - Visited Oz
    01|08|15 - IDP PH IELTS
    14|08|15 - (L:8.5 R:8.0 W:6.5 S:8.0 OBS:8.0) Sawi!
    07|09|15 - Remarking, unchanged.
    21|03|16 - Submitted to ACS
    30|03|16 - Assessment result, unsuitable, <4years
    27|09|16 - PTE Academic (L76/R55/S31/W88) Sawi!
    08|10|16 - IDP PH IELTS
    12|10|16 - Re-assessment ACS
    21|10|16 - (L:8.5 R:8.0 W:7.0 S:7.5 OBS:8.0) Better!
    28|10|16 - Assessment result, suitable!
    28|10|16 - Lodged EOI for 190/489 (60/65)
    Preparing for PTE Academic...
    Philippians 4:13 "I can do all this through him who gives me strength."

  • se29mse29m Perth
    Posts: 2,144Member, Moderator
    Joined: Sep 14, 2015
    I recently got invited for an online interview for a customer contact officer. off shore pa din ako and may more than a year experience ako sa call centre. sana makakuha ng job offer. hayy

    233211 Civil Engineer
    30/09/15 - VETASSESS Lodged - 133112 Project Builder
    09/10/15 - IELTS Results: L-7.5, R-7.0, W-6.0, S-7.5 OBS-7.0
    19/10/15 - PTE A Results: L-82, R-74, S-90, W-76 OAS-79
    26/11/15 - Obtained NBI Clearance
    09/12/15 - VETASSESS Results - NEGATIVE!!!
    12/01/16 - Submitted CDR to Engineers Australia
    22/01/16 - EA Positive Results - Bachelor's Degree with 4 years 8 months skilled employment
    22/01/16 - Lodged EOI 189 (60pts)
    03/02/16 - Received 189 ITA
    11/02/16 - Health Clearance Provided - No Action Required
    18/02/16 - Obtained SG CoC
    26/02/16 - Lodged 189 Visa
    15/03/16 - Direct Grant - IED 11/02/2017
    25/05/16 - Big Move Perth!
    16/06/16 - Started Casual Work
    11/07/16 - Permanent Full-time Work

    Now for the Citizenship Journey

    26/08/2019 - Applied and acknowledgement letter received
    27/09/2019 - Test Email Invite for 19/12/2019
    01/10/2019 - Actual Test/Interview Date
    01/10/2019 - Approval Date (received the approval letter from the post 11/10/2019)
    05/02/2020 - Ceremony Date (received the email 10/01/2020)

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