Case Officer (CO) Contact Thread

Hendro · October 2018

@mxv588t sayang nmn..agent should have advised you na isend sa site ng PTE..

nicnac · October 2018

Updating.. Grant received 1:53PM.

Sent feedback October 2 (suggestion)

Thank you Lord

1. @venividivici | Nov 22 | 190 | Feb 9 | PTE and Saudi Police Clearance
2. @jumping_roo629 | Dec 23 | 190 | March 19 | more employment evidence, health undertaking for daughter, PTE score (have to submit online), passport (extended/renewed), Japan PC (spouse in maiden name)
3. @izzamrg | March 15, 2018 | 190 NSW | May 29, 2018 | Evidence of Spouse's Australian Citizenship, Coloured NBI clearance and Further Evidence of Employment
4. @Jwade | April 6, 2018 | 190 | July 31, 2018 | updated COE and birth cert of son | CO Cristy
5. @najie | April 11, 2018 | 190-NSW | July 30, 2018 | Husband's Evidence of Functional English | CO Anna/Adelaide
6. @agentKams |4 May 2018 | 189 | 29 August 2018 | PCC Qatar
7. @prayhopejoy | 7 May 2018 | 489 | 18 August 2018 | Further Evidence of Employment and Form 1399
8. @chyrstheen | 16 May 2018 | 189 | 5 September 2018 | Additional De Facto Evidence | CO Lyndal/Adelaide
9. @therblog85|12 Feb 2018| 189| 20 Jul 2018| Further Evidence of Employment and PTE result

Name | Lodgement Date | Visa Type | CO Contact Date | CO Requested Info.

1. @jjjj | 04 Jun 2017 | 190 | 22 Jan 2018 | Newborn Medicals - GRANT RECEIVED (MAR 15)
2. @UbePandesal | Dec 05 | 190 | Feb 14 | Form80 (Both) , NBI & SG Police Clearance (Husband) - GRANT RECEIVED (MAR 19)
3. @hi po l Oct 31 / 190 / Dec 18 / re upload NBI - GRANT RECEIVED (MAR 19)
4. @vincechaos | Dec 05 | 190 | Feb 21 | employment reference (which I have already submitted) - GRANT RECEIVED (MAR 20)
5. @OZingwithOZomeness - | Nov 28 | 190 | Feb 9 | GRANT RECEIVED (MAR 20)
6. @kdk - GRANT RECEIVED (MAR 20)
7. @revsky - 189 | GRANT RECEIVED (MAR 21)
8. @AkoSiStrawhat | Nov 21 | 189 | Feb 20 | Form 80 - GRANT RECEIVED (MAR 21)
9. @victorious | Nov 21 | 190 | Jan 29 | Main applicant Medical tests - GRANT RECEIVED (MAR 22)
10. @pahpuh | Nov 9 | 189 | Jan 30 | confirm if information is correct in Form 80 - GRANT RECEIVED (FEB 22)
11. @rj09 | Nov 13 | 189| Feb 1 | Form 815 for my daughter - GRANT RECEIVED (MAR 8)
12. @Bonifacio | Oct 20 | 189 | Dec 21 | Wife Police Clearance - GRANT RECEIVED (APR 5)
13. @joyousmaster l Jul 23 l |1st CO: Aug 23 l 2nd CO: Nov 24 - GRANT RECEIVED (APR23)
14. @lil_machi | Aug 2017 | 190 | 1st CO: Dec 7 - Form 815 l 2nd CO: March 27 repeat medical - GRANT RECEIVED (May 8)
15. @newboy | Oct 30 | 189 | Mar 16 | Addtl proof of employment - GRANT RECEIVED (May 14)
16. @dutchmilk l Oct 12 l 489 l 1st CO: Nov 20 | 2nd CO: Mar 20 | Form 815 - GRANT RECEIVED (May 15)
17. @cutsiechick21 | Dec 9 l 489 | Mar 27 | Letter of Consent for Employment Verification- GRANT RECEIVED (May 23)
18. @walawee | Nov 2 | 189 | May 4 | Form815- GRANT RECEIVED (May 29)
19. @fortunate_engr | Oct 22 | 189 | 1st CO Dec 18 | 2nd CO Apr 12 | - GRANT RECEIVED (June 1)
20. @tonto | Jan 28 | 190 | May 2 | Send PTE result to DIBP | - GRANT RECEIVED (June 8)
21. @omayparagas11 | Nov 27, 2017| 189 | Feb 13, 2018 | Further Evidence of Employment, Superior PTE, Spouse Form 80, Spouse Saudi Police Clearance Certificates, Spouse Functional English Test, Further Relationship Evidence with Spouse - GRANT RECEIVED (June 21)
22. @kaidenMVH | Feb 9 | 190 | May 29 | PH PCC - GRANT RECEIVED (Sept 5)
23. @curiousmom | Feb 23 | 190 | May 29 | hubby required to pass English exam (functional Wife's Statutory Declarationnglish) - GRANT RECEIVED (Sept 5)
24. @agd | January 19, 2018 | 190-NSW | 1st CO: April 27 | 2nd CO: May 22 | 3rd CO: August 21 | GRANT RECEIVED (Sept 21)
25. @ElmoAlby | 20 April 2018 | 189 | 20 August 2018 | Form 815 for Partner - GRANT RECEIVED (Sept 26)
26. @charsiewPao | March 15, 2018 | 190 NSW | 4 July 2018 | request for form 815 for 1 kid & payslip from my very first company | GRANT RECEIVED (Sept 27)
27. @ceinau15 | 23 May 2018 | 189 | 10 September 2018 | Certified Copy of Partner's Skills Assessment | CO Kaneez/Adelaide - GRANT RECEIVED (Oct 3)
28. @nicnac |23 May 2018 | 189 | 8 September 2018 | Dependent’s US Police clearance | CO Adelaide - GRANT RECEIVED (Oct 8)

prayhopejoy · October 2018

Congrats @nicnac :-)

chyrstheen · October 2018

@nicnac congrats!!! Pang-ilang feedback mo?

Ayan na gumagalaw na ang list natin! Hopefully mas maraming grants this week.

chyrstheen · October 2018

@mxv588t feedback ka na agad kung nasend nyo na. Sa immitracker parang may mga nababalikan na ganyang case in less than a month

nicnac · October 2018

@chyrstheen hi sis! just sent feedback once suggesting if they can review and advise ano pa kulang sa mga inupload. you will get your grant this week na!

najie · October 2018

@nicnac, congratulations. Ika 6th month ko na since lodgement (April 6, 2018). Never pa ako nka send feedback. Pwede po pa share ng feedback contents nyo. Hindi na rin na renew Epass ko dito sa Singapore, somehow timing lang ang mga pangyayari. Maraming slamat.

agd · October 2018

@nicnac congraaaats!

agd · October 2018

@mxv588t got 3 CO contacts. iba iba yung processing time sa bawat isa. First and third Co contact ko, binalikan nila ko within 1 month. Pero yung 2nd CO contact ko 3 months.

mxv588t · October 2018

@chyrstheen nagrequest na k from PTE account ko kaso 1-2 business days pa raw e.

mxv588t · October 2018

@agd ibig mong sabhin sa 1st CO contact mo iba hiningi then nung binalikan ka sa 2nd and 3rd, nanghingi ng ibang document?

nicnac · October 2018

Hi @najie, i forgot na yung exact words na sinabi ko. Basta suggestion na sana they would send a notification that they have received yung additional documents and to review each case immediately once nasend na yung mga hinihingi nila. I indicated my name, birthdate and application ID

you can also check @ceinau15's sample feedback below:

I am writing to give suggestion on cases being contacted by Case Officers asking for additional information and documents.

I applied for subclass 189 visa on May 23, 2018. I was contacted by your department today, September 10, 2018, asking for my partner’s Skills Assessment. This document by the way was already uploaded last May 25, 2018, under my de facto partner’s ‘Other Documents’ in Immiaccount. I uploaded the Skills Assessment immediately, hoping that my case would be finalized at once.

My suggestion is that it may be best if the case officer/s would mention the reason why they asked for the document. Like in my case, the document ‘Partner’s Skills Assessment’ was already uploaded in Immiaccount, but the Case Officer still asked for it after 3 months of lodging visa. It is appropriate and helpful if the requesting party would indicate the reason like if the document was corrupted, or if they did not see it at all.

I’ve seen a lot of cases like mine. I hope you would do something about this.

najie · October 2018

@nicnac, maraming2x slamat sa sagot. mamyang gabi mg feedback na rin ako.

chyrstheen · October 2018

@najie makikisagot ako. Yung unang feedback ko sinabi ko na nalito ako sa instructions nila kung papano ipprovide yung additional docs. Sa letter kasi na nareceive ko, merong sinabi na use immiaccount dashboard, pero meron din sinabi na magemail. Tapos sa latter part, sinabi nila na do not email. So nagfeedback ako na hindi ko alam kung ano talaga gagawin ko. And i added sana may email confirmation once maprovide na yung docs.

Next feedback ko (kahapon lang), sinabi ko na i want to understand the process of co contact cases kasi ang tagal mabalikan. Sabi ko pa sana may prompt sa COs para ireview ulit once maprovide yung docs kase meron naman confirmation button sa dashboard. Tapos subtly i mentioned yung additional doc na sinubmit ko para alam din nila kung ano yung titingnan nila if ireview nila ulit application.

Good luck!

najie · October 2018

@chyrstheen, maraming slamat sa input. Hindi lng talaga natin alam ano nangyayari bakit tumatagal ang response kahit simple PTE verification lang kailangan nilang gawin. Anyway, as long they strickly stick sa global processing nila still I can wait but of course mas mainam na may kunting push galing sa atin.

rnmh · October 2018

@mxv588t hi! Medyo lurker ako hehe sorry to hear about the CO contact for you. Hopefully mabilis na from now! May I ask kailangan bang iresend pa ulit scores using pearson pte? Kung nag exam ako naindicate ko na for aus immigration hindi pa po matic un? Hopefully won’t get CO contact sana. All the best, lapit na yan!

Hendro · October 2018

Hi @rnmh , I think once you already send the scores to immigration okay na yun, hindi na pwede ata i-resend ulit..

agd · October 2018

@mxv588t yes, bukod sa magkakaibang processing times, magkakaibang docs din hiningi. Mejo complicated din kasi case namin kaya din tumagal.

agd · October 2018

@rnmh you can send them the pdf results para lang sure. Kagaya nga ng sabi ni @Hendro , once lang sya pwede isubmit from PTE website.

mxv588t · October 2018

@rnmh not sure about that kasi thru agent ako and I sent the pdf file that I got from PTE to them. I think what the CO wants is just to verify by getting it direct from PTE which is legit. hehe

mxv588t · October 2018

@agd I see...sa akin naman kumpleto naman lahat docs ko... hindi lang talaga na advise nung agent ko prior to visa lodging na need isend yun thru my PTE online account. Hassle lang.

rnmh · October 2018

Thank you @agd @Hendro ! Binuksan ko pearson pte account ko tinry ko isend, nag error kasi na send na daw at di na daw pwede isend ulit sa DHA (DIBP).

so i think okay naman na

@mxv588t hopefully wala nang hassle from now. All the best!

mxv588t · October 2018

@rnmh thank you!

just.anotherguy · October 2018

yung sa SA po, merong specific step kung paano po ia-allow na makikita nila yung result mo from PTE..Bukod pa ito dun sa unang step nung nag book for exam na permission to share with Au and NZ for visa purposes..

"6.2.1 You must give permission to Immigration SA to view your PTE Academic test results through your online PTE Academic account. If Immigration SA cannot view your PTE Academic scores online, your state nomination application will be refused. Please note you need to give permission to Immigration SA – Department of State Development, in addition to the Department of Home Affairs."

not sure po kung sa ibang State (or even 189) meron din ganitong step.

bale yung sa Pearson PTE na login ko, pumunta ako sa View Score Reports >> Send Scores, pinili ko sa country:Australia, then State/Province: South Australia >> click search. Then pinili ko po yung box ng Immigration SA. then Next Next na lng.

Then uploaded din po yung pdf result dun sa Attachment documents sa Visa lodgement..Sana ok yung ginawa ko.

Pebbles · October 2018

hi guys, musta na?? mejo out of the topic lng po ang tnong ko... i wanna go back to pinas for the first time since mgrant ang PR.. ano po bka exit docs need ko ipkita sa ph immigration pra mkblik dito? and how to apply po... TIA

therblog85 · October 2018

Hello, I got my 2nd CO contact today. However, CO Lisa asked me to provide further evidence of employment mentioning that they only received one from the most recent employer. This is alarming because I have uploaded 42 documents just for evidence of employment from all my 10 employers! May issue na ba before when they couldnt see from their system the uploaded documents? I uploaded since Feb 2018. So I responded to ther sa email (gsm email) saying that it is alarming that they only received 1 cert of employment, I attached the screenshot of my immi account with the 42 documents uploaded, plus I plan to send a feedback (complaint).

patotoy · October 2018

@therblog85
call them, tutal alarming yang case mo.

therblog85 · October 2018

ei, pwede silang tawagan? has anyone done that before?

therblog85 · October 2018

I wonder also kasi nagbago ng CO, nung una si Ashley then yung 2nd contact si Lisa from Adelaide. SO there might be a disconnect.

maguero · October 2018

@therblog85 You mentioned you uploaded 42 documents for 10 employers. Dun sa 42 ilan yung specifically for your most recent employer lang? Baka ang hinahanap nya is additional evidence for this employer.