IT Field Ops Engineer position available - (Brisbane, Melbourne and Sydney location)

brizket

Key Responsibilities:

- Provide field operations support to internal and external customers in accordance with the terms of the customer contract and Service Level Agreements (SLAs).
- To ensure the correct functioning and maintenance of all internal and external customer IT equipment and services.
- Perform onsite interventions as a result of a Service Desk request as soon as possible, and within the terms of the customer contract and SLAs.
- When required act as the customer SPOC and co-ordinate the scheduling of the onsite intervention with Customer's, internal resolver groups, and the Service Desk ensuring the highest level of customer services and communications are maintained to resolve the fault and incident within the prescribed SLA.
Carry out local repairs of faulty equipment and services to the highest standards and co-ordinate the resolution with the appropriate resolver group.
- Ensure shortest possible repair cycle by initiating the timely return of faulty Customer equipment according to the customer maintenance contract and SLAs and monitoring closely the replacement of faulty items and spares.
- Manage the replacement of faulty equipment through the use of spares, and ensuring the timely replenishment the spare according to prescribed availability and sparing policy.
- Adhere to installation guidelines and industry best practices in order to deliver quality Field Operations.
- Use the appropriate tools and equipment to perform the installation, intervention, and repairs in accordance with the Field Operations guidelines and instructions where provided.
- Reporting and escalating all observed problems to proper operational escalation points.
- Carry out preventive maintenance of equipment in accordance with agreed schedules and to manufacturer specifications.
- Perform tests on hardware and software components and be responsible for the co-ordination of local acceptance testing with Customers and 3rd parties.
- Complete AVMA Daily Diary accurately and on time.
- Ensure that all the required Field Service data is provided and recorded in the correct fields in the Service Hub record for all assigned Incidents & Change Orders.


Education & Qualifications:

- Minimum Diploma / Certificate in Computer Science, Electronic Engineering or equivalent country IT qualification.
- Working towards CompTIA A+


Experience:

- Minimum 1 year's experience in onsite support activities and repairs of PCs,Printers,and LAN, WAN equipment.
- Must have dealt directly with external customers delivering to SLAs.
- Experience of working at Customer locations.


Knowledge & Skills:

- Operating knowledge of Microsoft Office products.
- Knowledge and understanding of LAN protocols
- Ability to support and troubleshoot Ethernet networks.
- Understanding and the ability to install and configure servers and workstations (Microsoft/Unix/Thin Clients) including operating system software to component level.
- Installation and configuration of end user applications and software.
- Understanding of WAN infrastructures and data communications technologies such as DSL, ISDN, Leased Lines, IP VPN, Frame Relay, ATM.
- Knowledge and understanding of VSAT required for some regions.


Please forward your CV with cover letter at fmon88[AT]YAHOO[DOT]COM or PM me for more details.