Customer Support/ Call center

Comments

• TasBurrfoot Osaka
  Posts: 4,336Member
  Joined: Feb 24, 2011

  January 2014

  A bit tough to get a job in Australia for call centre position as most of the jobs in that field are outsourced to low cost countries like the Philippines...
  
  If they have a call centre man in Australia, they would usually prefer locals who has the Australian accent.

  Primary Applicant: Wife
  Accountant (General): 221111

  04 Aug 2012 - IELTS (Academic Module)
  07 Aug 2012 - IELTS (Academic Module) Speaking Part
  17 Aug 2012 - IELTS Results (L: 8.5 R: 8.5 W: 7.0 S: 7.5 OBS: 8.0)
  24 Aug 2012 - CPAA Submitted (docs mailed same day via SG EMS)
  25 Sep 2012 - Received +Skills Assessment from CPAA
  25 Sep 2012 - Lodged EOI Application with 70pts
  30 Sep 2012 - Invited by DIAC to apply for 189 Visa
  01 Oct 2012 - Submitted 189 Visa Application
  20 Oct 2012 - Medical Examinations
  23 Oct 2012 - CO Assigned; Team 7 - SA
  05 Nov 2012 - Submitted SG PCC and NBI Clearance
  06 Nov 2012 - Visa Granted (IED: 23/10/2013)
  03 Apr 2013 - Flight to MEL
  03 Jun 2013 - started work
  12 Jun 2013 - wife started work
  15 Jun 2016 - applied for citizenship
  29 Jul 2016 - citizenship examination
  20 Oct 2016 - Aussie, Aussie, Aussie Oi Oi Oi!!
• jck29 Melbourne
  Posts: 7Member
  Joined: May 03, 2013

  January 2014

  I;m working in a call centre . I got here 8 months ago and I dont know but I was lucky enough to got in even without a hint of aussie accent. Yung ibang companies experience, I think, yung tinitingnan. If you have experienced from other countries not just phil, I think that can help and apply lng ng apply
• TotoyOZresident Posts: 1,327Member, Moderator
  Joined: Jun 28, 2011

  January 2014 edited January 2014

  call centre in Australia moving to New Zealand
  
  Link: http://aca.ninemsn.com.au/article.aspx?id=8701803
  
  As industries ditch Australia and set up shop overseas, it's typically Asia they choose as their new base.
  
  But A Current Affair has uncovered that some even closer to home are enjoying an employment boost at our expense.
  
  
  

  Quotes:
  "Wise men learn from their mistakes, but wiser men learn from the mistakes of others."
  'Success is when you finished what you have started."

  If you’re looking for Church in Canberra ACT Australia and you want to fellowship with Christian Filipino Australian.
  Come and join us in Jesus Is Lord Church Canberra service every Sunday at 10:30AM to 12:30PM
  Where: 53 Georgina Crescent, Kaleen ACT 2617
  (Back of Kaleen Shopping Centre)
  For more information, please PM me or visit

  http://jilcanberra.org.au

  "To God be the glory"
• guenb Mandaluyong
  Posts: 470Member
  Joined: Jun 17, 2015

  April 2016

  @bea2001ph I'm curious what happened to your application... there is an occupation listed as 313112: ICT CUSTOMER SUPPORT OFFICER
  
  Description: Provides support, education and guidance in the deployment and maintenance of computer infrastructure and the diagnosis and resolution of technical problems and issues. May work in a call centre.
  
  Nasa CSOL naman and this is assessed by TRA. Usually sa Pinas I think this is the tech suport post.

  261111 - ICT Business Analyst
  26|05|15 - Visited Oz
  01|08|15 - IDP PH IELTS
  14|08|15 - (L:8.5 R:8.0 W:6.5 S:8.0 OBS:8.0) Sawi!
  07|09|15 - Remarking, unchanged.
  21|03|16 - Submitted to ACS
  30|03|16 - Assessment result, unsuitable, <4years
  27|09|16 - PTE Academic (L76/R55/S31/W88) Sawi!
  08|10|16 - IDP PH IELTS
  12|10|16 - Re-assessment ACS
  21|10|16 - (L:8.5 R:8.0 W:7.0 S:7.5 OBS:8.0) Better!
  28|10|16 - Assessment result, suitable!
  28|10|16 - Lodged EOI for 190/489 (60/65)
  Preparing for PTE Academic...
  Philippians 4:13 "I can do all this through him who gives me strength."
• bikwinibottom Quezon City
  Posts: 15Member
  Joined: Feb 16, 2016

  April 2016

  I'm also interested with this one. Any updates?

  Primary Applicant: Partner (Nurse)

  Mar 31 2016 --- IELTS Exam (BC Riyadh)
  Apr 19 2016 --- Results: R: 6.5 W: 6 L: 7 S: 7 OBS: 6.5 (Aiming for 7 in all bands. Saklap.)
  May 07 2016 --- Second Retake (More aral, More dasal)
  May 20 2016 --- Results: R: 7 W: 6.5 L: 7 S: 6.5 OBS: 7 (Sawi Again)
  June 03 2016 --- File for Remarking (Dasal lang talaga.)

  At first they will ask why you're doing it. Later they'll ask how you did it.
• guenb Mandaluyong
  Posts: 470Member
  Joined: Jun 17, 2015

  April 2016

  @jck29 maybe you can tell us your experience while applying...did you go through the skilled migration process? Thank you.

  261111 - ICT Business Analyst
  26|05|15 - Visited Oz
  01|08|15 - IDP PH IELTS
  14|08|15 - (L:8.5 R:8.0 W:6.5 S:8.0 OBS:8.0) Sawi!
  07|09|15 - Remarking, unchanged.
  21|03|16 - Submitted to ACS
  30|03|16 - Assessment result, unsuitable, <4years
  27|09|16 - PTE Academic (L76/R55/S31/W88) Sawi!
  08|10|16 - IDP PH IELTS
  12|10|16 - Re-assessment ACS
  21|10|16 - (L:8.5 R:8.0 W:7.0 S:7.5 OBS:8.0) Better!
  28|10|16 - Assessment result, suitable!
  28|10|16 - Lodged EOI for 190/489 (60/65)
  Preparing for PTE Academic...
  Philippians 4:13 "I can do all this through him who gives me strength."
• se29m Perth
  Posts: 2,144Member, Moderator
  Joined: Sep 14, 2015

  April 2016

  I recently got invited for an online interview for a customer contact officer. off shore pa din ako and may more than a year experience ako sa call centre. sana makakuha ng job offer. hayy

  233211 Civil Engineer
  30/09/15 - VETASSESS Lodged - 133112 Project Builder
  09/10/15 - IELTS Results: L-7.5, R-7.0, W-6.0, S-7.5 OBS-7.0
  19/10/15 - PTE A Results: L-82, R-74, S-90, W-76 OAS-79
  26/11/15 - Obtained NBI Clearance
  09/12/15 - VETASSESS Results - NEGATIVE!!!
  12/01/16 - Submitted CDR to Engineers Australia
  22/01/16 - EA Positive Results - Bachelor's Degree with 4 years 8 months skilled employment
  22/01/16 - Lodged EOI 189 (60pts)
  03/02/16 - Received 189 ITA
  11/02/16 - Health Clearance Provided - No Action Required
  18/02/16 - Obtained SG CoC
  26/02/16 - Lodged 189 Visa
  15/03/16 - Direct Grant - IED 11/02/2017
  25/05/16 - Big Move Perth!
  16/06/16 - Started Casual Work
  11/07/16 - Permanent Full-time Work

  Now for the Citizenship Journey

  26/08/2019 - Applied and acknowledgement letter received
  27/09/2019 - Test Email Invite for 19/12/2019
  01/10/2019 - Actual Test/Interview Date
  01/10/2019 - Approval Date (received the approval letter from the post 11/10/2019)
  05/02/2020 - Ceremony Date (received the email 10/01/2020)