Case Officer (CO) Contact Thread

mcbjosa

thanks @zirko and @ms_ane

ms_ane

@gdcan sa iyong immiaccount front page , sa upper left makikita mo doon and Help and Support and sa drop down may option (pinakadulo) as Client Feedback. It will lead you to another page that says Compliments, complaints, suggestions. Read through the information nalang din to guide you on how to submit a feedback. Walang email akong pinag sendan, derecho iyon sa site may space doon na allocated for you to type your feedback. be ready with all of your relevant details din.

ms_ane

@gdcan after 2 working days they will provide a rather generic response stating na within the processing times pa yun application mo, but with the assurance naman na they have forwarded your feedback to the relevant case officer.

may nag feedback na nakareceive ng response (gaya ko and iba pa), meron din na mga nag feedback ng walang nakuhang response.

XwWrfwx

in my case. nakareceive ako ng response a couple of days after feedback (suggestion), pero nothing happened since then.

timbangers

Ouch. March 31 nakareceive ako ng email from [email protected] about additional documents (FBI clearance). Inupload ko ng April 13, but what I did not realize is sa very bottom ng attachments page is merong button that says "I confirm I have provided information as requested". Today ko lang nakita and clinick!

Ibig sabihin ba nito na forfeit ko yung 28 days to reply sa pag upload ng additional documents? It says sa attachments ko na April 13 uploaded yung FBI Clearance. And the status changed to "Further assessment".

timbangers

@SAP_TRM can you check if you can see that button at the bottom of the Attachments page?

lecia

@timbangers you can email them telling na na overlook mo ang button, di bale sa attachment naman 13 ang date. We pray for a positive outcome! Ma grant din yan, tiwala lang! God bless

timbangers

@lecia Thanks sa prayers, I sent them a feedback. Praying for yours too.

ms_ane

@timbangers tama yan na nag send ka ng feedback agad. kung may option ka pa to upload a document, try mo na din na mag upload ng signed letter of explanation para atleast makita din ng CO mo yun (para 200% sure lang ba) na ipaliwanag mo na you have provided the needed document within the provided 28 day period (lagay ka ng screen shot ng April 13 upload date ng document) and that na overlooked mo lang yung button kamo. (lintek na button yan dami ng biktima nyan sa totoo lang)
Goodluck Since na click mo na yun button babalikan ka na yan next week yihee. Exciting

yuki_00

Good eve guys, Last week i complained here about how frustrating and depressing yung paghihintay ng grant, thankfully after more than month na naipasa ko yung hiningi ng CO, nreceive ko na din yung grant few days ago. Thank you everyone sa mga insights!

kriscandy

@yuki_00 congrats! God bless and good luck sa IE/BM! >-

ms_ane

congrats @yuki_00 finally

yuki_00

@kriscandy @ms_ane thank you po

timbangers

@ms_ane Thank you sana nga hehe

timbangers

@yuki_00 Congratulations!!

yuki_00

@timbangers thank you po. Godbless po sa application nyo.

timbangers

Still no contact for us. How about others who are waiting?

anotherhopeful

Still waiting pa din kami.

What I received though is an email from the Victorian gov’t, asking for a feedback with their skilled and business migration program..ayun..anyone else who received the same email?

SAP_TRM

@anotherhopeful - didn't receive such email. Was this through your application?

BrizyFilo

@ms_ane

What else I should do after uploading the docs that have asked by CO?
I can only see a confirmation button at the bottom of my immi account. Yun lang po ba yun? Just click that and that's it?

anotherhopeful

@SAP_TRM previously I was invited to apply for 190 visa but since 189 came first, I went to lodge for 189 instead. I emailed VIC about it and never heard anything from them after that. Medyo puzzled lang din ako why they need my feedback?hmm?

ms_ane

@BrizyFilo yup ganun lang. Pede ka din mag send ng feedback / papansin kung gusto mo hehehe

jessy

Hi po. Gaano katagal po usually ngayon kumocontact ung CO after mag lodge? Thank you po.

zirko

jessy said:

Hi po. Gaano katagal po usually ngayon kumocontact ung CO after mag lodge? Thank you po.

Hi @jessy , if you are anticipating a CO contact because of a known issue - expect contact after two months. If no known issues, then refer to current global processing times and your CO contact will be the visa grant itself. From personal experience. Goodluck!

jessy

@zirko visa 189 po or 190? thanks po

zirko

Hi @jessy . 189. What's your status? A signature would be great so members can help you better.

eioj16

Hello! Meron na po ba na CO contact dito dahil nanghingi ng PTE/IELTS ng spouse si CO? Ano po kaya possible reasons bakit hinihingi to ni CO? Kapag nakapag submit ng TOR at CEMI si spouse, di na nila hingin pa yung PTE/IELTS? TIA.

ms_ane

@eioj16 hindi sila manghihingi ng ielts/pte ng spouse if you are not claiming partner points - enough na yun TOR, Diploma at CEMI ng spouse.

timbangers

In my case even if my spouse did not claim for points I still included her ielts, just a personal preference I guess. Medyo naniniguro hehe.

eioj16

@ms_ane Thanks! I see. Worried lang kami baka ma caught off guard at bigla na lang hingin yun. Di naman kami nag claim partner points. @timbangers thanks too! Si wifey kasi hesitant mag exam.